FAQ

HOW SECURE IS MY PERSONAL INFORMATION?

     Treasure Jewelry Shop uses the highest industry standard privacy protection. We don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.  

HOW LONG WILL IT TAKE MY INTERNATIONAL ORDER TO GET TO ME?

     International orders are shipped Standard International. Once shipped it takes 2-7 weeks. Your order moves through your country's local post network for final delivery.  Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Orders are not shipped out during holidays. They will be sent the following business day. 

  •      All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
  • United States 10-20 Business Days
    Australia 10-35 Business Days
    Canada 10-35 Business Days
    United Kingdom 10-35 Business Days
    Worldwide 10-45 Business Days

      *** Note: above times excludes processing time

    Treasure Jewelry Shop is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

    Treasure Jewelry Shop is not responsible for any packages once they are in the hands of the shipping provider.      

  • WHY I RECEIVED ONLY SOME OF THE ITEMS IN MY ORDER AND NOT ALL OF THEM?

  •      Treasure Jewelry Shop is pleased to partner with artists and manufacturers all over the world in bringing products that illuminate and inspire. Some of our items will be shipped from manufacturers in places such as China, India, Indonesia or Thailand, while others will be shipped directly from artists in the US.

         For this reason, sometimes the products in your order are being shipped separately from different locations. Don't panic if you don't receive all of your items at once…they will get to you! 
     

  • DO YOU DELIVER PRODUCTS INTERNATIONALLY?

         Treasure Jewelry Shop successfully ships many products worldwide each day. We have many happy customers in every corner around the globe!